Employees Want Mobile—Why Are So Few Employers Delivering It?
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Mobile access isn’t a nice-to-have. It’s the default expectation.
Today’s employees manage their lives through their phones. Banking, appointments, shopping, prescriptions, travel, and yes—even work.
So why are benefits still stuck in desktop PDFs?
The Expectation Gap
According to Prudential, 64% of employees want to access benefits info digitally. But only 33% of employers actually offer mobile access. That’s a 31-point gap between what employees need and what they’re getting.
And it’s not just Gen Z. Parents juggling childcare. Frontline workers. Employees in the field. Everyone benefits from faster, mobile-friendly communication.
Print and Desktop Are Barriers
When benefits are buried in long PDFs or internal portals, they become inaccessible.
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Can’t open from a phone
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Hard to search or share
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No interactivity
That leads to confusion, low utilization, and a surge of HR questions that could’ve been avoided.
What Mobile Access Really Looks Like
Modern platforms let employees:
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Tap into benefits with a QR code
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Scroll plans like a newsfeed
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Use a decision tool on the couch with their spouse
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Share links with dependents or translators
Stat to know: A 2022 Gallup report shows Americans check their phones over 350 times per day on average.
If benefits aren’t designed to show up there, they won’t show up at all.
Accessibility = Engagement
Better access means better understanding, higher enrollment confidence, and more proactive usage of benefits year-round.
It’s not just about being modern. It’s about being usable.
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