Mobile access isn’t a nice-to-have. It’s the default expectation.
Today’s employees manage their lives through their phones. Banking, appointments, shopping, prescriptions, travel, and yes—even work.
So why are benefits still stuck in desktop PDFs?
According to Prudential, 64% of employees want to access benefits info digitally. But only 33% of employers actually offer mobile access. That’s a 31-point gap between what employees need and what they’re getting.
And it’s not just Gen Z. Parents juggling childcare. Frontline workers. Employees in the field. Everyone benefits from faster, mobile-friendly communication.
When benefits are buried in long PDFs or internal portals, they become inaccessible.
Can’t open from a phone
Hard to search or share
No interactivity
That leads to confusion, low utilization, and a surge of HR questions that could’ve been avoided.
Modern platforms let employees:
Tap into benefits with a QR code
Scroll plans like a newsfeed
Use a decision tool on the couch with their spouse
Share links with dependents or translators
Stat to know: A 2022 Gallup report shows Americans check their phones over 350 times per day on average.
If benefits aren’t designed to show up there, they won’t show up at all.
Better access means better understanding, higher enrollment confidence, and more proactive usage of benefits year-round.
It’s not just about being modern. It’s about being usable.
Blog References:
Prudential: 2022 Pulse of the American Worker
Gallup: Tech Habits Research